Q. How can I sign-up for an account with Slotmatic?
A. It is very easy to sign-up for an account with Slotmatic , simply
The sign-up process is extremely quick and simple, allowing you to become a member of our site within minutes. Please be aware that you’ll need to be 18 years or over in order to register an account with us.
Q. What are the prerequisite to sign-up for an account with Slotmatic?
A. As long as you meet the least minimum age requirements mentioned above, all you’ll need is a valid mobile number.
Q. Can I have multiple account to play game?
A. Sorry, we don't permit players to have multiple accounts, so please do not attempt to sign-up for more than one account, or you will be blocked by management whenever they find that you have multiple account. In such cases, management has right to close the account and all the balance will be forfeited.
Q. Can players from restricted country register an account with us?
A. Sorry, we don't allow players from restricted countries or countries which are not covered in our registration page to register with us or play with us, so please do not attempt to sign-up if your country is not mentioned in our listed countries, or you will be blocked by management whenever they find that you are not from the list of accepted countries. In such cases, management has right to close the account and all the balance will be forfeited.
MY ACCOUNT HELP
Q. What do I need to do to change my personal details?
A. We recommend keeping your account details up-to-date at all times so, if you need to make any changes, please contact our Customer Support/Service Team
who will make any essential modification on your behalf.
Q. What are the steps involved if I want to change my password?
A.In order to keep your account as secure as possible, we recommend changing your password on a regular basis. You can do this by logging into your account and clicking on the ‘My Account’ button, then click on ‘My Profile’ from the menu bar, followed by the ‘Change Password’ link. You will be prompted to enter your existing password, followed by the new password which you wish to change it to.
Q. What should I do if I forget my password?
A. If you forget your password, there’s no need to panic, just contact our Support team. You can recover it yourself by
clicking this link
Simply follow the on-screen instructions which will require you to enter the email address you used to register with Slotmatic , followed by the verification code shown underneath. We’ll then automatically send an e-mail to this address which will allow you to reset your password instantly.
Q. What should I do if I forget my account details and do not have access to my e-mail or mobile number?
A. Contact our Customer Support/Service Team
, who will take you through our security checks (such as name, date of birth, home address) and, once they have verified you are the true account holder, they will remind you of your log-in details.
Q. What should I do if my account details are invalid?
A. If you notice that any of your account details are invalid, please contact our Customer Support/Service Team
immediately so that they can amend them for you. By not updating your details, you run the risk of permanent or temporary disconnection.